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Links and Resources for Microsoft Dynamics CRM 2011

What is CRM ?

• What is Dynamics CRM ? Video Demo

Documentation

• Microsoft Dynamics CRM Q4 2011 Release Preview Guide
• Deployment and Operational Guidance for Hosting Microsoft Dynamics CRM 2011
• SOD
  • SOD from msdn blog
  • Microsoft Dynamics CRM Statement of Direction (*PartnerSource)
• IG
  • Dynamics CRM 2011 IG 5.0 ( direct download )
  • IG 5.0 from Microsoft Download Center
• Developer Videos | Developer Documentation – CRM 2011
• TechNet (English only)
• White paper: The Microsoft Dynamics CRM 2011 Configuring Claims-based Authentication
• Microsoft Dynamics CRM 2011 Entity Relationship Diagrams
• Microsoft Dynamics CRM 2011 User’s Guide and Microsoft Dynamics CRM 2011 Administrator’s Guide
• Topology
  • Multiple-server topologies , Planning guide ( download )
  • System Requirements and Required Components
  • Supported configuration
• What's new in Microsoft Dynamics CRM 2011?
• Technical Articles : Enterprise  ( MSDN )
• CRM 2011 & Virtualization Solution
  • http://support.microsoft.com/kb/957054
  • CRM 2011 running within VM Solution
• The CRM Engineering for Enterprise team’s White Paper
  • Optimizing and Maintaining Client Performance for Microsoft Dynamics CRM 2011 and CRM Online
  • Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure
• Data Management:  Sharing Data across Microsoft Dynamics CRM Deployments , March 2010

Quick Start Guide

• Quick Start guide for Microsoft Dynamics CRM business users
• Quick Start guide for Microsoft Dynamics CRM Online for Outlook users

User’s guide

• Articles about customer service processes in Microsoft Dynamics CRM
  

Books

• Working with Microsoft Dynamics CRM 2011 [Paperback]
• Silverlight + CRM

Performance:

• White Paper: Microsoft Dynamics CRM for Microsoft Office Outlook Compatibility with Citrix XenApp 6
• CRM Performance Monitoring Toolkit available for CRM 2011.
• Microsoft Dynamics CRM 2011 Performance and Scalability with Intel

Load Balancing

• Install Microsoft Dynamics CRM Server 2011 on multiple computers ( software load balance )
• Microsoft Dynamics CRM Performance and Scalability on Intel Xeon Processor-based Dell Servers with Solid-State Drives ( via F5 Big-IP Local Traffic Manager , page #8 )

Integration:

• Connector for Microsoft Dynamics Feature Pack 6 installation guides
• iEnterprises – Lotus Notes Connector
• CCA for Microsoft Dynamics CRM 2011
• List of Software Integration [blog]
• Zendesk for Microsoft Dynamics 2011
• Lync
  • Sample of outbound
    • Click to Call from Grid View ( magnetism.co.nz )
    • Click to Call from Forms ( magnetism.co.nz )
  • Sample of  inbound ( screen-popup )
    • mscrm-addons.com
    • CCA
• SharePoint
  • CRM and SharePoint 
  • CRM 2011 and SharePoint 2010 integration 
• SSIS
  •  Scribe
  •  CozyRoc adapters for SSIS
  •  Team4 connector for SSIS

Benchmark

• Microsoft Dynamics CRM 2011 Released for On-Premises and Partner-Hosted Deployments
  For performance and scalability with 150,000-concurrent-user benchmark.
• Microsoft Dynamics CRM 2011 Performance and Scalability with Intel
  Microsoft, working with Intel® Corporation, completed benchmark testing of Microsoft Dynamics CRM 2011 running on Intel® Xeon® 7500 series processor-based Dell R910 servers using Pliant Technology SSDs.

Security

• The Security Model of Microsoft Dynamics CRM
• Features in Microsoft Dynamics CRM
• Microsoft Dynamics CRM Resource Center
  • Microsoft Dynamics CRM Resource Center
  • Microsoft Dynamics CRM Online Resource Center

Hosted Service

• Details of Microsoft Dynamics CRM as a Hosted Service from MPN
• Deployment and Operational Guidance for Hosting Microsoft Dynamics CRM 2011
  

Software Download

• Microsoft Dynamics CRM 2011 Release Candidate (RC) Announcement
• Microsoft Dynamics CRM Server 2011 , 05.00.9688.583 , 2/16/2011

Trial

• http://crm.dynamics.com/trial-overview

Developer’s resources and Training Kits

• Microsoft Dynamics CRM 2011 Development Resources ( wiki )
• Become an Early Adopter for Microsoft Dynamics CRM 2011
• Dynamics CRM 2011 Developer Training Kit : Presentation , Video and Hands-on Labs
• CRM 2011 Training Kit , Org Download location can be found from Girish Raja's Blog
• Microsoft Dynamics CRM 2011 Entity Relationship Diagrams
• Microsoft Dynamics CRM Resource Center
• Deploying Microsoft Dynamics CRM 2011 and CRM Online Solutions from Development through Test and Production Environments
• SDK
  • Microsoft Dynamics CRM 2011 Software Development Kit (SDK) 5.0.3 – English
  • Microsoft Dynamics CRM 2011 Software Development Kit (SDK) 5.0.2
  • Microsoft Dynamics CRM 2011 Software Development Kit (SDK) : 5.0.3 ( 4/6/2011 )
• Chart
  • Samples Environment for Microsoft Chart Controls
  • Built-in Charting Controls (VS 2010 and .NET 4 Series)
  • CRM 2011 Charts – Know the Real Potential ~ Part I
  • .NET Framework 4 ChartType  , MSDN
• PHP & Dynamics CRM 2011
  • http://php2dynamics.sourceforge.net/
  • http://phpmscrm.codeplex.com/
  • Connect PHP with Microsoft Dynamics CRM Online 2011
  • Wordpress to Dynamics CRM 2011
    
• Azure
  • Windows Azure Training Kit
• Dynamics CRM MSDN
  • http://msdn.microsoft.com/en-us/dynamics/crm
• MSDN Document
  • Write Code for Microsoft Dynamics CRM (Web Services)
  • Software Development Kit for Microsoft Dynamics CRM
• Map
  • Bing Maps Silverlight control for Microsoft Dynamics CRM 2011 ( codeplex )
    

Tools

• CrmDiagTool 2011
• Performance Toolkit for Microsoft Dynamics CRM 2011
• CRM 2011 Client Diagnostics Tool for On Premise , September 26, 2011 by Rhett Clinton MVP
• NuGet
  • NuGet - Manage Project Libraries with NuGet
  • NuGet Overview
• Metadata Document Generator for Microsoft Dynamics CRM 2011
• Microsoft Dynamics CRM 2011 Custom Code Validation Tool ; A tool to identify potential issues with custom JavaScript in JavaScript libraries and HTML web resources.

Play Ground:

• http://crmscape.blogspot.com/2010/09/creating-ms-crm-2011-vm-part-2-of-2.html
•  http://crmscape.blogspot.com/2010/09/creating-ms-crm-2011-vm-part-1-of-2.html
• Building a CRM 2011 Virtual Machine–Video Walkthrough , Girish Raja

Demo Hyper-V : Microsoft Dynamics CRM 2011 Virtual Machine

Demo:

Online Demo

• Microsoft Dynamics CRM's YouTube Channel
• Video demo of Dynamics CRM 2011
• Microsoft Dynamics CRM Online Demonstration Kit
• http://crm.dynamics.com/offers/crm-online-partner-demo

   

ISV/Developer workshop

• * 1-day installation
• * 2-day Developer workshop

MI

• The Total Economic Impact Of Microsoft Dynamics,CRM 2011 ( PDF) , Michelle S. Bishop, Senior Consultant,May 2011

Forrester & Gartner

•  The Forrester Wave™: CRM Suites for Large Organizations, June 2010
•  The Forrester Wave™: CRM Suites For Midsized Organizations, June 2010
•  Gartner Magic Quadrant for Sales Force Automation (SFA), July 2010
•  Gartner Magic Quadrant for CRM Customer Service Contact Centers, April 2010
•  The Forrester Wave™: CRM Suites Customer Service Solutions, July 2010
  

KB Blog:

• CRM 2011 Reporting Extension Installation with pre-created AD groups
• Extending Microsoft Dynamics CRM to Office OneNote 2007
• How to use the CRM Connection Dialog  ?
  

Upgrade

• · Upgrade Scripts to Microsoft Dynamics CRM 2011
• · Resolve Breaking Script Issues When Upgrading to the Next Release of Microsoft Dynamics CRM
• · CRM 4 to CRM 2011 JavaScript Converter

Interoperability

Mobile Client and iPad

•  CWR Mobility
• CRW Mobile CRM & R8 offering
• Resco MobileCRM
• Tendigits
• iDcrm
• MobileEdge for Microsoft Dynamics CRM

   

MacOS

• Remote Desktop connection for Mac 2

Windows Phone 7.5

• Microsoft Dynamics CRM Activity Feeds , Windows Phone
  

Microsoft Dynamics Partner Sales resources

• Dynamics CRM 2011 Sales Resources ( Datasheet, White Papers and Demos )

Social CRM

• Facebook : Display Facebook picture in Dynamics CRM

• Social Networking Accelerator

  • Vibe Community Edition
  • Parrot - Social CRM for Microsoft Dynamics CRM
  • Event2CRM: Event Management for CRM 2011 or CRM 4
    

Infra

SharePoint

• Microsoft Dynamics CRM 2011 List Component for Microsoft SharePoint Server 2010

SQL Server

• Asynchronous Database Mirroring (High-Performance Mode)
• Microsoft Dynamics CRM and SQL Server 2012 - Better Together

Readiness

• Microsoft Dynamics CRM 2011 Product Release Training *
• Microsoft Dynamics CRM 2011 Product Based Learning Plan *
• Role Tailored Learning Plans for Microsoft Dynamics CRM *
• Exam:
  • Exam #MB2-867 : Microsoft Dynamics CRM 2011 Installation & Deployment (2 Days)
  • Exam #MB2-866 : Microsoft Dynamics CRM 2011 Customization and Configuration  ( 3Days)
  • Exam #MB2-868: Microsoft Dynamics CRM 2011 Applications   ( 4 Days)
  • Exam #MB2-876: Extending Microsoft Dynamics CRM 2011 ( 3 Days)
  • Exam MB5-858: Managing Microsoft Dynamics Implementations ( 2 Days )

• Course:
  • Course 80295A: Extending Microsoft Dynamics CRM 2011 (3 Days)

xRM

• Employee Management
• Student Management
  

Support , License & Benefits

• Dynamics CRM Support
• Microsoft Volume Licensing | Software Assurance
• CRM Online for Partners
• Microsoft Product Use Rights, Product List, and Licensing Topics

Template

• Skype Connector for Microsoft Dynamics CRM 2011
• Solution from Microsoft Dynamics Labs
  • Non-Profit Solution for Microsoft Dynamics CRM
• Solution from Microsoft Dynamics CRM
  • Microsoft Dynamics CRM Activity Feeds

Video Demo:

Dynamics CRM 2011 - Avanade Advanced Marketing Solution

Customer Analytics

• The Customer Segment Decision Tree Demo
• The Customer Segment Clustering Demo
• The Customer Segment Rules Demo

Campaign management

• The Marketing Program Demo

Customer Data Repository

• The Customer Data Repository Demo
• The Data Governance Rules Validation Demo
• The Data Governance Rules Creation Demo
• The Data Governance Geo Coding Demo

Compliant

• FIPS 140-2 Compliancy with Microsoft Dynamics CRM 2011 
  

ISV App:

• Microsoft Dynamics CRM for Nonprofit Organizations  by Microsoft Dynamics Labs
• Microsoft 311 citizen services solution accelerator

MI :

• Microsoft Analyst Relations – Reports , Gartner Magic Quadrant

FAQ in MSDN

Form Validation & Duplicate Detection

•  Sample: Invoke Duplicate Detection for Creating and Updating Records
• Detect Duplicate Data in Microsoft Dynamics CRM
• Xrm.Page Script

See Also:

• http://www.dynamicsoptimized.com/
• Press Release on CRM 2011 Beta
• CRM Japan Blog
• http://www.democrmonline.com : http://www.democrmonline.com/webcast
• http://startersts.codeplex.com/  : Security token service that is based on the ASP.NET provider infrastructure. It is built using the Windows Identity Foundation and supports WS-Federation., WS-Trust, REST, OpenId and Information Cards.
• Links and Resources for Microsoft Dynamics CRM 4.0 , narisa.com
• https://microsoftthailand.crm5.dynamics.com/

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